At Viva Viola, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally, you will receive your order in 7-10 business days from the date that it is placed.
- As a result of COVID-19. We Do Not Accept Returns on open products or Refunds. Only Exchange or Store Credit.
- A confirmation email will be sent to you once the order is authorized and verified by your credit card company.
- Once the payment is verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
- It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
- It takes longer for us to process pre-ordered items, please refer to our pre order page for more detailed information.
- If items are prepared in 24 hours in your order ,then we can ship it in one day.
- Shipment takes approximately 8 to 30 business days to reach destination countries.
- Once your order is shipped out, an email notification with tracking number will be sent to you.
- Please note: Total Delivery Time = Processing Time + Shipping Time
If you want to track your order, please click Track Order for information from the shipping company website.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due date to invalid address, customs clearance procedures or other causes.
- Usually it takes about 30 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
- Please submit a ticket within 45 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.